Refund and Return

Refund and Return Policy: Your Guide to Hassle-free Returns at partynpresent.shop

Introduction:

At partynpresent.shop, we strive to provide our customers with the best online shopping experience. We understand that sometimes, despite our best efforts, you may need to return or refund a product. To ensure a smooth process, we have established a comprehensive refund and return policy that outlines the necessary steps and conditions. Please read the following guidelines carefully to understand how we handle refunds and returns.

Refund Policy:

1. Repackaging: As part of our commitment to sustainability, we will be repackaging products. Therefore, we regret to inform you that we cannot offer refunds for requests regarding the original packaging. There is no restocking fee involved.

2. Used Items: Please note that any used items are not entitled to a refund. We recommend thoroughly inspecting the product upon receipt to ensure it meets your expectations.

Return Policy:

1. 30 Days Free Return: We offer a 30-day free return policy for products that are in good condition and have not been used. If you wish to return a product within this timeframe, we won't charge you any cost for returning and please contact our customer service for assistance. 

2. Return Process: To initiate a return, kindly reach out to our customer service team. They will guide you through the necessary steps and provide you with a return authorization number.

3. Approval Required: Please note that refunds are not applicable without our approval. Once your return request is received, our team will assess the eligibility of the product for a refund.

Lost or Damaged Items:

In the unfortunate event that an item is lost or damaged during transit, we request you to contact us immediately. We will promptly investigate the matter and take appropriate action. Depending on the circumstances, we will either refund your payment or resend the product to you without any cost involve.

Conclusion:

At partynpresent.shop, we value your satisfaction and aim to provide a seamless shopping experience. Our refund and return policy is designed to protect both parties involved and ensure fairness. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team. We appreciate your understanding and cooperation in adhering to our refund and return guidelines.

Contact Information

Address: 412 Block 29 Cuiqian South Road Xiangzhou District Zhuhai Guangdong

Tel: +86 13702314420

Opening Hrs: Mon-Fri 10:00-19:00/ Sat 12:00-16:00

Email: cs@partynpresent.shop